As mentioned above, if you are in any way sick, please note that we will be unable to provide on-site support, but will do our utmost to find a safe solution for your protection, and for the protection of others. If you have special needs or concerns, please take the time to discuss with us what precautions should be taken to limit contact and exposure. To report issues, report bugs or provide feedback, go to Help > Contact. How can I remotely control a customers Mac running macOS Catalina using. Learn more about how we support you virtually Contact support is a new way to reach your support agent right within Outlook for Mac. or browse topics below to view answers or reach a support agent. To provide remote service as though we are right there with you, we trust TeamViewer. Testing for and removing malware and adware.Troubleshooting email and cloud service issues (synching, etc.).Prepare your passcodes and passwords for your devices on a piece of paper for us ahead of time.Be mindful of physical distance wherever possible in your home.In the event that either Aitan, Scott, or Gerry exhibit any symptoms, we will be cancelling and rescheduling to a time when we are cleared to continue Note that we will adhere by these guidelines as well. We will happily reschedule once you are clear, and will not incur any charges as a result of cancellation. IvanExpert is a boutique technology support firm providing remote and in-person Mac, iPhone, and iPad expertise to people in their homes and at their small. Notify us immediately if you or anyone in your family is exhibiting even minor symptoms as outlined in the BC government's health guidelines. To ensure your safety, and to avoid passing on even non COVID-19 related symptoms from colds and flus (which may trigger a COVID-19 test and cancellations to many other clients), for all on-sites please: Please call or fill out our contact form to request a booking.Īs we head into fall and winter, our current on-site protocols are as follows. We are currently taking residential on-site support bookings where absolutely required. Over the coming months we are working to bring you more options for remote support, including providing screen-shared remote support for iPhones and iPads. If a support call can be made using our TeamViewer Quick Support screen sharing software, this will be our recommended approach.
How to contact mac support full#
In the course of a full day of location-to-location visits, we are concerned that there is a heightened risk of becoming an inadvertent carrier-particularly with COVID-19’s extended incubation period.Īs such, we are limiting onsite support to commercial clients, and residential requests that are impossible to perform remotely. Providing technical support to residential and commercial clients inherently requires contact with keyboards, mice, phones, tablets, and many other surfaces. Please read through carefully, this notice has recently changed. Apple will contact you through the channel that you specified (unless you selected Call Apple Support Later, in which case, you would need to contact Apple).
How to contact mac support update#
Our Services During COVID-19 COVID-19 in BC Service Update -Sept 15th, 2021 Select Chat, Talk to Apple Support Now, Schedule a Call, or Call Apple Support Later to contact Apple support.
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